Read-on
to have all your concerns answered.
We have nothing to hide! |
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Question: |
| 1) Why did you ship my order to the billing
address and not to the delivery address I requested? |
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Answer:
The credit card companies warn merchants that it is a violation of terms to
ship to any address other than the cardholder's address. When or if a
merchant decides to ship to an alternate address (i.e. a "gift" address) the
merchant is open to the most common form of credit card fraud. Rest assured
that OJI will not jeopardize your credit card by accepting payment against
it and then delivering to another person at another address. This policy, as
defined by the Visa/MC company protects us all. |
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Question: |
| 2) Why is the default shipping quote so expensive? |
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Answer:
OJI offers their customers several different shipping options when going
through the checkout process. These shipping options are quoted directly
from the US Postal Page. The USPS charges us based on the delivery zone you live in
and the distance the package must travel from it's origination point to the destination
point. Our shopping cart software is programmed with the worst case scenario
in mind. |
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Question: |
| 3) So what happens when the shipping estimate is
too high & I pay too much? |
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Answer:
After traveling to the PO to drop off the packages OJI compares the actual
cost to what our customers have paid for shipping. Whenever necessary a
credit is issued back to the customers credit card to square the numbers. |
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Question: |
| 4) Why doesn't my package have an insurance
slip on it if I paid for insurance? |
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Answer:
OJI carries private insurance for packages of lesser value. This typically
covers orders below $50 in value, and at times as much as $100 in value
depending on the product shipped in the order. |
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Question: |
| 5) How much of my shipping cost is for the
"stinking OJI handling charge"? |
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Answer:
OJI charges their customers a flat $.75 per order for handling regardless of
the value of the order! This handling fee is standard. |
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Question: |
| 6) I don't see the "alternative shipping
options" you mentioned above? |
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Answer:
When you make your selections they are added to the "shopping cart" and you
are shown your running total for the order. At the bottom of the table that
contains your selections are 4 buttons. These are "Update Order, Shop More,
Order Now, & Erase Order". Once you click the "Order Now" button
you will be transferred to the check-out page. |
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Cont:
At the bottom of the check-out page are all of your
alternative shipping options previewed. If the order weighs less than 13 oz
the selection for First Class will be available. If it is heavier then this
option is automatically removed. You must select the alternative shipping
method from the pull down menu by clicking on the little down arrow on the
right side of the window. |
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Question: |
| 7) What if I still don't understand? |
Answer:
Call us or write us and we will be happy
to help you through the process. |
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Question: |
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8) What about International customers, I don't see any quoted rates? |
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Answer:
OJI does ship to customers all over the world. Because of this there is no
way to program all of the variables into the shopping cart software so each
International order is handled on a case by case basis.
The specific shipping rates can be viewed on the USPS website:
http://ircalc.usps.gov/
Remember, OJI does not mark up the postage. We only charge a flat rate
handling fee of $.75 for every order. So rest assured that you will only be
charged what we pay the US Postal Service to ship your parcel using the
method you choose. |
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Question: |
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9) Can International customers get the same shipping protections as
Domestic customers? |
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Answer:
OJI uses a variety US Postal Service methods to ship to International
customers. These include Surface (SURF), Air Parcel Post (APP), Global
Priority (GPM), & Express Service (EMS). The USPS EMS is the only method
offered that allows for both package tracking and insurance protections and
happens to be the most expensive option. |
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Question: |
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10) What about sending my International package via registered mail? |
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Answer:
The USPS does offer protection in the form of Registered mail but OJI does
not offer this option (it is too time
consuming to pack with paper tape on all box seams). |
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Question: |
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11) What about sending my International package with insurance
protection? |
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Answer:
The USPS does not offer insurance protection to all destinations of the
world. Evidently there are too many opportunities for packages to be lost,
stolen, or damaged in transit. Because of this
OJI will not accept any responsibility for packages
that do not travel using the benefit of both tracking and insurance. |
